Returns & Warranty

Because every order is picked and packed to your confirmed specification, we
handle claims against that specification. The assessment window and warranty below are the
terms we offer as standard.

Before shipment

A pre-shipment inspection report with photos is provided before the goods leave. Third-party
inspection (SGS, BV or your own agent) is welcome at your cost. Please raise any
specification question at this stage – it is the cheapest point to fix it.

Claims after arrival

Claim window	Within 3 months of receipt of goods
What to send	Photos or video, quantity affected, carton numbers and the packing list
Assessment	We review the claim against the confirmed specification and the inspection report, normally within 3 working days
Resolution	Replacement or credit, agreed case by case
Not covered	Damage from transport after risk transfer, misuse, or goods altered after delivery

Warranty

3-month after-sales warranty covering manufacturing defects. Claims are reviewed against photos and order records.

Genuine inquiry on stock items

If an item is not as ordered, contact us with the details above before reselling it – we would
rather settle it at that point than have it reach your customers. Nothing here limits any
statutory rights that apply in your market.